w345 Privacy Policy — How We Handle Your Personal Information

1 Introduction

w345 is an online betting and casino platform serving players in Pakistan. When you use w345 — whether you're placing a bet on a PSL match, playing live casino, depositing PKR via JazzCash, or simply browsing the game lobby — the platform processes certain information about you. This Privacy Policy describes exactly what that information is, how it's collected, what it's used for, and what protections are in place.

The goal here is straightforward: you should know what happens to your data. Not buried in legalese, not so vague that it could mean anything — a clear, readable account of how w345 handles the information that passes through the platform when you use it.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which relate to how your account and activity data is managed in those specific contexts.

2 What Data We Collect

w345 collects information about you in three main ways: information you provide directly, information generated automatically when you use the platform, and information we receive from third parties for verification purposes.

Information you provide directly:

• Full name and date of birth (provided at registration)
• Email address and mobile number
• Username and password (password is stored in hashed form and never in plain text)
• Identity verification documents — such as a CNIC copy — when requested during KYC verification
• Payment method details associated with deposits and withdrawals (e.g., JazzCash or Easypaisa account numbers)
• Communications you send to the support team, including chat transcripts and email correspondence

Information collected automatically:

• Device information — device type, operating system, browser version
• IP address and approximate location derived from it
• Session data — login times, pages visited, features used, session duration
• Betting and gaming history — all wagers, game sessions, deposits, and withdrawals on your account
• App usage data — if you use the w345 mobile app, technical usage metrics are collected to monitor performance and stability
• Cookie and similar tracking data — described in detail in Section 6

Information from third parties:

• Identity verification results from third-party KYC verification providers when we need to confirm your identity
• Payment verification data from your payment provider to confirm transaction authenticity
• Fraud and anti-money laundering screening results from compliance service providers

3 How We Use Your Data

Every piece of data collected by w345 is used for a specific purpose. The table below summarises the main uses:

w345 does not use your data for any purpose not listed above without obtaining your explicit consent first. If you have concerns about a specific use of your data that you don't see listed here, contact the support team.

4 Legal Basis for Processing

w345 processes your personal data on the following legal bases:

• Contractual necessity: Most data processing is necessary to deliver the services you have contracted for when you registered an account. Without processing your name, payment details, and account activity, w345 cannot operate your account or process your transactions.
• Legal obligation: Certain data processing — particularly KYC verification, anti-money laundering checks, and transaction record-keeping — is required under applicable financial compliance obligations regardless of consent.
• Legitimate interest: Fraud detection, security monitoring, and platform performance analysis are carried out on the basis of legitimate interests, where those interests do not override your rights and freedoms.
• Consent: Where w345 wishes to use your data for purposes beyond the above — such as sending marketing communications about promotions — we will seek your consent and give you a clear way to withdraw it at any time.

5 Payment Data and PKR Transactions

When you make a deposit or withdrawal on w345 — via JazzCash, Easypaisa, Raast, bank transfer, or card — certain payment data is processed. The specific handling depends on the method you use.

For mobile wallet payments like JazzCash and Easypaisa, your registered mobile number and transaction reference are recorded. For bank transfers, your account number and bank name may be logged for reconciliation purposes. For card payments, card details are handled directly by our payment processor — w345 does not store full card numbers on its own servers.

Payment data is retained for as long as required to comply with financial record-keeping obligations. It is not used for any marketing purpose and is not shared with third parties outside of what is necessary to process the transaction or comply with anti-money laundering requirements.

6 Cookies and Similar Tracking Technologies

w345 uses cookies and similar technologies on its website and within the mobile app. A cookie is a small text file stored on your device that allows the platform to recognise your session and remember certain preferences. These are not harmful and do not give w345 access to anything else on your device.

The categories of cookies used by w345 are:

• Essential cookies: Required for the platform to function. These handle login sessions, security tokens, and basic account functionality. You cannot opt out of these without disrupting platform access.
• Functional cookies: Remember your preferences — such as language settings and your last-visited game category — to improve your experience on return visits.
• Analytics cookies: Track how the platform is being used in aggregate — which pages are visited most, where users encounter errors, and how navigation flows work. This data is anonymised and used purely for platform improvement.
• Security cookies: Help detect and prevent fraudulent access attempts, such as unusual login patterns from unfamiliar devices or IP addresses.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using w345, but some functional features — such as remembered preferences — may not persist between sessions.

7 Third-Party Data Sharing

w345 does not sell your personal data. Full stop. We do, however, share specific data with specific third parties where it is necessary to operate the platform. These are the categories of third parties involved and the data shared with each:

• Payment processors and mobile wallet providers: Transaction data is shared with JazzCash, Easypaisa, Raast, and other payment partners to process your deposits and withdrawals. They receive only what is necessary for the transaction.
• Identity verification providers: Where KYC verification is required, your identity documents and personal details may be shared with a third-party verification service to complete the check. These providers operate under strict data processing agreements.
• Fraud and AML compliance services: Transaction patterns and account data may be screened through third-party compliance tools to detect money laundering or fraud indicators. This is a legal obligation, not a choice.
• Analytics and platform performance providers: Anonymised usage data — with all personally identifying information removed — may be processed by analytics platforms to help improve the w345 platform.
• Legal and regulatory authorities: Where required by applicable law, regulation, or a valid legal process, w345 may disclose data to government or law enforcement authorities. We will inform you where we are legally permitted to do so.

8 How Long We Keep Your Data

w345 keeps your data for as long as it is needed for the purposes for which it was collected, or as long as required by applicable law — whichever is longer.

• Active account data: Retained for as long as your account remains active on the platform.
• Transaction records: Financial transaction records are retained for a minimum of five years after the transaction date to satisfy anti-money laundering and financial record-keeping requirements.
• Identity verification documents: Retained for the period required under applicable KYC regulations, typically five years following the end of the customer relationship.
• Support correspondence: Chat and email records with the support team are retained for up to two years to allow for dispute resolution and quality review.
• Betting and gaming history: Your full account history remains accessible to you within the platform for the duration of your active account. After account closure, records are retained in archived form for the periods specified above.

Once the applicable retention period has passed and there is no ongoing legal obligation to retain the data, it is securely deleted or anonymised.

9 Data Security

w345 takes data security seriously and maintains technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

• All data transmission between your device and w345 is protected using TLS encryption (the padlock you see in your browser).
• Passwords are never stored in plain text — they are processed through industry-standard hashing algorithms before storage.
• Identity documents and sensitive personal data are stored with encryption at rest, with access restricted to authorised personnel on a need-to-know basis.
• Payment card data is handled directly by PCI-DSS compliant payment processors — w345 does not store raw card numbers.
• Access to production systems is controlled via multi-factor authentication and logged for audit purposes.
• Security reviews and vulnerability assessments are conducted regularly to identify and address potential weaknesses.

Despite these measures, no online system can guarantee absolute security. If you believe your account has been compromised, contact the w345 support team immediately so that protective steps can be taken.

10 Your Data Rights

You have several rights in relation to the personal data w345 holds about you. These rights can be exercised by contacting the support team with a clear description of your request.

w345 will respond to data rights requests within 30 days. Where a request is complex or involves a high volume of data, you will be notified of the extended timeline within the initial response.

11 Children's Privacy

w345 is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under the age of 18. Age verification is part of the registration process, and accounts found to belong to minors are closed immediately with all data deleted.

If you are a parent or guardian and believe a minor may have created an account using false age information, please contact the support team immediately. w345 takes this seriously and will act promptly on any such report.

12 Updates to This Privacy Policy

w345 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable laws, or changes in the services we offer. When meaningful changes are made — particularly those that affect how your data is used or your rights in relation to it — we will notify registered users via email or through a notification in the platform.

The "Last updated" date at the top of this page reflects when the policy was most recently revised. We recommend reviewing it periodically. If you continue to use w345 after a policy update, you are confirming that you have read and accepted the revised version.

If at any point you are unhappy with how w345 handles your data, you have the right to raise the matter with the relevant data protection authority in your jurisdiction. Before doing so, we'd encourage you to raise it with us first — most data concerns can be resolved directly and quickly through the support team.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or wish to raise a concern about how your data is being handled, please contact the w345 support team. The quickest way to reach us is through the live chat function within the platform, which is available 24/7.

For formal data rights requests, please include the following in your message:

• Your registered username and the email address on your w345 account
• A clear description of your request or the concern you want to raise
• Any relevant account references, dates, or transaction IDs if applicable

You can also reach us at the support email displayed in the footer of every page on the w345 website. We acknowledge privacy-related requests within 48 hours and aim to provide a full response within 30 days.