w345 FAQ — Your Questions, Answered Plainly

The minimum age is 18 years. This is verified at registration using your date of birth and may be confirmed further via document verification (KYC) before withdrawals above certain amounts are processed. Accounts found to belong to underage users will be closed immediately.

No. w345 operates a strict one-account-per-person policy. Duplicate accounts are detected during verification and will be closed. Any balances associated with duplicate accounts may be forfeited. If you've lost access to your original account, contact support — they can help you recover it rather than needing to create a new one.

Click the "Forgot Password" link on the Login page. You'll receive a reset code via your registered mobile number or email. Enter the code and set a new password. If you no longer have access to your registered mobile or email, contact the support team with your account details and they'll verify your identity manually.

Log in to your account and go to Account Settings. From there you can update your contact details. Changes to registered mobile numbers may require OTP verification on both the old and new number for security purposes. If you no longer have access to the original number, contact support before making the change.

KYC (Know Your Customer) verification is typically required before your first withdrawal or when deposits exceed certain thresholds. Accepted documents include your CNIC (Computerised National Identity Card) and a recent photo of yourself. Documents can be submitted via the account settings panel or by sharing them through the live chat support channel.

w345 supports a range of PKR payment methods including JazzCash, Easypaisa, Raast, standard bank transfer, debit/credit cards, and mobile wallets. The available options may vary slightly depending on your account status. All deposits are processed in PKR — no currency conversion is needed.

The standard minimum deposit is PKR 200. Some payment methods may have their own minimum which could be slightly higher — the deposit page will show the applicable minimum for your selected method before you confirm.

Most deposits via JazzCash, Easypaisa, and Raast are credited to your w345 balance instantly or within a few minutes of the payment being confirmed. Bank transfers can take longer depending on your bank's processing times — typically within a few hours. If your deposit hasn't appeared after 30 minutes, contact live chat with your transaction reference number.

w345 does not charge fees on deposits from the platform side. However, your payment provider (JazzCash, your bank, etc.) may apply their own transaction charges as per their standard fee schedule — this is outside w345's control. Check with your payment provider if you're unsure.

First, wait 15–30 minutes — some transactions take a short time to reconcile. If the balance still hasn't updated, contact live chat support immediately and share your JazzCash transaction ID. The support team can trace the payment and either confirm the credit or initiate a return. Do not attempt to make the same deposit again before speaking to support.

Go to the Withdrawal section in your account dashboard. Select your preferred withdrawal method (JazzCash, Easypaisa, bank transfer, etc.), enter the amount, and confirm. Withdrawals are processed to the same payment method you used to deposit, in most cases. Make sure your KYC verification is complete before your first withdrawal to avoid delays.

Standard withdrawal processing times are within 24 hours for most requests submitted during business hours. JazzCash and Easypaisa withdrawals are typically faster than bank transfers. VIP members at higher tiers benefit from priority processing which can reduce this to a few hours. Your account must be fully verified before a withdrawal can be processed.

Common reasons for a declined withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements on the balance you're trying to withdraw, the withdrawal amount being below the minimum threshold, or a mismatch between your payment details and your account details. Check your account notifications or contact live chat for the specific reason.

Yes, the minimum withdrawal amount varies by method but is typically PKR 500 for most options. The withdrawal page will show the applicable minimum for your selected method before you confirm the request.

Cricket is the primary focus — you'll find markets on every PSL fixture, Pakistan internationals, T20 World Cups, and major bilateral series. Beyond cricket, w345 covers Football, Esports (CS2, Dota 2, League of Legends), Tennis, Basketball, and several other global sports. The sportsbook is accessible at the Sports page and the full Betting section.

Yes. Live in-play betting is available on selected cricket matches including PSL games, international T20s, and ODIs. In-play markets update in real time based on match conditions — you can bet on the next wicket, current over runs, match result, and other markets while play is ongoing. Odds move quickly in-play, so act fast if you see value.

Settlement rules for abandoned or rain-affected matches depend on the specific market. Generally, if a match is declared void before a result can be determined, pre-match bets are voided and stakes returned. Matches that reach a DLS result are settled based on that result. The specific rules for each market type are available in the Betting Rules section of the platform.

The minimum stake for sports bets is typically PKR 50, though this may vary by market type. Maximum stake limits differ by market and event and are displayed when you're placing the bet. There is no requirement to stake large amounts — you can explore the sportsbook with small bets if you're getting started.

The Casino section includes Live Casino (baccarat, roulette, blackjack, Dragon Tiger, game shows), Slots (hundreds of titles from multiple providers), Crash games (Aviator, JetX), and Table Games. The Game Lobby gives you a filtered view of everything available. All casino games are playable with your PKR balance.

All slot and RNG casino games on w345 use certified Random Number Generators from established game providers. Live casino games use real dealers streaming from physical studios — the dealing is visible in real time. The RTP (Return to Player) percentage for slots is published by each game provider. Long-term, casino games are designed to have a house edge — they're entertainment, not income generation.

Yes. The live casino is fully optimised for mobile — both through the mobile browser and the w345 app. A stable internet connection (4G or Wi-Fi) is recommended for live casino streams to run smoothly. Download the w345 app for the best mobile casino experience.

A welcome bonus is available on your first qualifying deposit. The specific terms — match percentage, maximum bonus amount, and minimum deposit required — are displayed on the promotions section when you register. Bonus offers are updated periodically so the current offer may differ from what you've seen advertised elsewhere.

Wagering requirements (also called playthrough requirements) are the number of times you need to bet your bonus amount before it becomes withdrawable as real cash. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place PKR 20,000 in total bets before you can withdraw the bonus winnings. The specific wagering requirement for each bonus is stated in its terms when you claim it.

No — bonus funds need to meet the stated wagering requirements before they become withdrawable. Your real money balance (from deposits) can typically be withdrawn at any time, but the bonus portion of your balance is locked until wagering is complete. If you withdraw before meeting requirements, the remaining bonus balance may be forfeited.

Common reasons include: the bonus requires opting in before depositing (not after), the deposit amount was below the minimum qualifying amount, or the payment method used is excluded from the promotion. Always read the bonus terms before depositing if you want to claim the offer. If you believe you met all conditions, contact live chat with your deposit transaction ID.

Every bet placed on sports and every wager in the casino earns points toward your VIP tier. As your points accumulate, you progress through VIP tiers — each higher tier unlocks better rewards including cashback percentages, reload bonuses, faster withdrawal processing, and dedicated account management for top tiers. Full details are on the VIP page.

VIP points have an activity-based expiry — if there is no qualifying activity on your account for an extended period, accumulated points may reset. The specific expiry window is stated in the VIP programme terms. Regular play keeps your points active and your tier status current.

VIP tier reviews typically happen on a monthly or quarterly basis. If your activity in the review period falls below the threshold for your current tier, you may be moved to a lower tier at the next review. The VIP dashboard shows your current tier, points balance, and what activity is needed to maintain or advance your status.

Log in to your account and go to Account Settings, then the Responsible Gaming section. You can set daily, weekly, or monthly deposit caps. Limits take effect immediately and cannot be increased without a mandatory waiting period. More information is on the Responsible Gaming page.

A cooling-off period is a temporary break of 24 hours to 6 weeks during which you cannot log in or deposit. It's available from Account Settings under Responsible Gaming. Unlike self-exclusion, a cooling-off period ends automatically when the period expires and your account becomes accessible again.

Self-exclusion is a complete block on your account for a minimum of 6 months, up to indefinite. It takes effect immediately upon request and cannot be reversed during the active period. Your PKR balance can be withdrawn during the exclusion by contacting support. Self-exclusion is the strongest player protection tool available on the platform.